As part of our 6th annual "2011 ILTA/InsideLegal Technology Purchasing Survey", which was distributed to ILTA member firms with 50+ attorneys, we asked what legal vendors provided ILTA members with exceptional customer support. The vendors with the most unsolicited mentions for providing exceptional customer support include (in alphabetical order):
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Adaptive Solutions
BigHand
CDW
Dell
LexisNexis
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Microsystems
mindSHIFT
OpenText
Traveling Coaches
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Other vendors receiving a mention include (in alphabetical order):
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ADERANT
agile360
Alexander Open Systems
AppRiver
Arraya
CaseLogistix
Cisco
Communications Strategies
Copitrak
CORETECH Leasing
Crowther Consulting Corporation
CT Summation
Cypress Communications
D4 Discovery
Data Fusion Technologies
Deloitte
DocuSource
Education Partners
EIM International
Element55
EMC
Equitrac
Esquire Innovations
EVault
Evidox
Geller Data Solutions
Google
Handshake Software
Heavy Water
Hildebrandt Baker Robbins
HP
Hubbard One/XMLAW
iEnvision Technologies
Information Architects
Inherent
Innovative Computing Systems
Insight Investments
IntApp
Intelliteach
Interwoven
Ion Resources
IPM
IPRO Tech
iQuest Analytics
Juris
Keno Kozie Associates
King Herpel & Associate
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Kraft Kennedy
KwikTag
LightPath Technologies
Litera
Maxis Networks
MicroMenders
Microsoft
Mimecast
NetDocuments
NetFusion
Omega
Onward Technologies
Optimum
Orion Law Management Systems
PAETEC
PayneGroup
PensEra
Project Leadership Associates
PROLAN Network services
ProtectPoint
QUiVX Electronic Discovery
RBRO Solutions
Sage Solutions
Sayers Technologies
Secuit360
Sharp
SoftChoice
Softmart
Symantec
TecCon
Thomson Reuters (MTS)
Tikit
Trinogy Systems
VentureNet
Verdatum
VLCM
VMWare
WAMS
Waveguide Consulting
West
West KM
William Ives Consulting
Winscribe
Workshare
World Software Corporation
Younts Consulting
Zones
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InsideLegal 
